Carlos Toxtli

Northeastern University

Graduate Research Assistant

Main Responsibilities:

• The design, development and evaluation of A.I. tools to enable the Future of Work

Main Achievements:

• Publish research papers.

Snap Inc.

Research Intern

Main Responsibilities:

• Research and development of tools that understand context-aware user behavior.

Main Achievements:

• Big Data analysis.
• Causal inference study.

Microsoft Research

Research Intern

Main Responsibilities:

• Research and development of tools that enable assisted document’s comments management. Worked under the guidance of Elnaz Nouri, Robert Sim, and Ryen White.

Main Achievements:

• The first study about understanding the taxonomy of comments in documents.
• The outcome was a dataset and a Multi Context Neural Network architecture based on BERT for classifying comments to implement automatic comments triage.

Twitch (Amazon)

Research Fellow

Main Responsibilities:

• Conducting research.

Main Achievements:

• Crowd + AI powered tools that can help Twitch moderators to fight disinformation & hate speech in live streams.

GitHub (Microsoft)

GitHub Campus Expert

Main Responsibilities:

• Enrich technology communities.

Main Achievements:

• Empower developers.

School of AI

AI Dean and Research Advisor

Main Responsibilities:

• Promote AI technologies in the region

Main Achievements:

• Building a community and teaching about AI implementation.

Microsoft Research

Research Intern

Main Responsibilities:

• Research and development of bot that helps teams to delegate tasks.
• Worked under the guidance of Andres Monroy and Justin Cranshaw.

Main Achievements:

• The bot was developed and deployed during the internship.
• Performed user studies and published a research paper.

West Virginia University

Research Visiting Scholar and Graduate Research Assistant

Main Responsibilities:

• The design, development and evaluation of bot-mediated systems.
• Publish research papers.

Main Achievements:

• Development of Artificial Intelligence projects: DeepStab, DeepPiracy, Hum2Song, ExpertTwin, MultiAffect, and AutomEditor.
• MATT: Bot that delivers micro-tutorials via chat and retrieves feedback from experts.
• Meta Gig: A Sharing Economy 2.0 platform that enables non-technical people to create sharing economy platforms.
• Reputation Agent: System that detects inaccurate reviews given to gig workers.
• Learnteer: Bot that helps learners develop new skills through volunteering.
• SocialVaccines: Platform that performs contained attacks and delivers security courses to vulnerable people.

Google

Technical Solutions Specialist

Main Responsibilities:

• Designed and developed tools to improve education in all public elementary schools, middle schools, and high schools in Mexico, especially focused on CS curriculum in full coordination with the federal government.

Main Achievements:

• The design and development of “Drive Sync” tool which synchronizes the content of over 2 million tablets that were given to children of the 5th and 6th grades nationally.
• The design of an Android development curriculum and training for all high school professors at the national level (around 150k CS students).
• Design of a programming curriculum for all elementary schools nationally using Scratch (starting pilot could reach over a million children).
• Research paper “Quantifying the Economic Value of Tablets for K–12 Education”.
• Evaluation of device management and anti-theft solutions for governments. Android for Work and different MDM platforms were evaluated.

Google

Technical Program Manager

Main Responsibilities:

• Designed and developed fully-functional and customizable software integration solutions that allowed schools to use Google products and technologies to improve teaching, learning, and administration, helping students to solve their educational needs. Evaluated networking and software projects proposed by universities and partners, and provided advice on the best way to design cloud-ready solutions for all community members.

Main Achievements:

• Products developed
• Followed the entire product life cycle (proposal, technical design, development, reviewing, and publishing) of “Account provisioning for Google Apps” API which is now published in Google’s official Github.
• Developed Groups Generator for Schools Add-On, a tool that creates users, groups, calendars, shared folders, sites, circles and org unit in bulk using a CSV file. Developed using Apps Script.
• Developed multiple integration snippets using Google Apps Script to solve common Education use cases.
• Content generation: Published the Google plugins in Moodle official site and created the content of the section “Systems Integration” in Google for Work Connect platform.
• Integration: More than 100k users provisioned in schools of Africa and America.
• Public speaking: More than 10 public talks/webinars on behalf of Google.

United Nations (UNESCO, UNICEF, UNDP)

Webmaster

Main Responsibilities:

• Content management for UNESCO, UNICEF and UNDP agencies.

Main Achievements:

• Developed a program and system to promote reading which was implemented with government collaboration for all of Mexico’s high school schools. This impacted over 3 million students.
• Information gathering system.
• Digital communication strategy.

Kosmos

Chief Technology Officer

Main Responsibilities:

• Innovation lab coordination

Main Achievements:

• Design of security tools based on Artificial Intelligence
• Automation of the processes involved in credit granting.

Irys

Chief Technology Officer

Main Responsibilities:

• Leading the SaaS development team.

Main Achievements:

• Planning the next generation community engagement platform
• Defining data-driven strategies.

Thincrs

Chief Technology Officer

Main Responsibilities:

• Leading the platform development team.

Main Achievements:

• Design and development of the Learning Management System.
• Design and development of the Talent Acquisition System.

YBot Studio

Chief Technology Officer

Main Responsibilities:

• Leading the bot development team.

Main Achievements:

• Multiple bots developed for national and international companies.
• The most common bots were in the following areas: Customer service, Human Resources, Computer Vision, E-commerce and Education.

HolaGus

Chief Technology Officer

Main Responsibilities:

• Leading the development of a digital concierge service. It is the most used personal assistant in Mexico.

Main Achievements:

• Designed and developed an administration dashboard in which users, bots, and operators can interact and coexist.
• Implemented AI in chatbots to take orders of common automatable tasks such as flights, reservations, and food delivery.

ComproPago

Co-Founder and Chief Information Officer

Main Responsibilities:

• Technical leadership. Fund rasing.

Main Achievements:

• Developed the biggest cash payment solution in Mexico with a network of 130K points of payment.
• Designed and developed API endpoints and bank bots.

Aztek Technologies

Co-Founder and Chief Technology Officer

Main Responsibilities:

• Technical leadership.

Main Achievements:

• Developing projects for small and medium business as well as multinationals
• Among the largest projects was a welfare system that was developed for the government and ran on over 10K mobile devices and benefitted close to 23 million people.

Real Estate Group

Chief Technology Officer

Main Responsibilities:

• Technical leadership.

Main Achievements:

• Managed the network, developed the website, and started the datacenter from scratch and the uptime was 99%.

Anahuac University

Systems Administrator

Main Responsibilities:

• Developing the intranet.

Main Achievements:

• Interconnected 300 institutions and integrated the systems between them.

International University Center (CUIN)

Professor

Main Responsibilities:

• Lecturing undergraduate courses.

Main Achievements:

• Taught two undergraduate courses.

Private Courses (~10 years)

Instructor

Main Responsibilities:

• Teaching to students and professionals.

Main Achievements:

• Worked for 11 years as a CS teacher covering over 15 different topics with over 30 particular clients and over 200 students.

Ph.D. in Computer Science

Northeastern University

Graduation date May 2022

Ph.D. in Computer Science

West Virginia University

First to fourth year

Master in Innovation and Technological Entrepreneurship

Monterrey Institute of Technology and Higher Education (ITESM)

Master of Business Administration

IEDE Business School, European University of Madrid

BS in Computer Science

University of the Valley of Mexico (UVM)

BS in Computer Engineering

National Autonomous University of Mexico (UNAM)

Quantifying the Invisible Labor in Crowd Work

Carlos Toxtli, Siddharth Suri, Saiph Savage

ACM Conference on Computer-Supported Cooperative Work, CSCW 2021, Virtual

Research Methods to Study & Empower Crowd Workers

Saiph Savage, Carlos Toxtli, Eber Betanzos

Book Chapter in Research Methods for Digital Work and Organization, Oxford University Press 2021.

Designing for the Invisible Global Workers behind our A.I. Industry

Carlos Toxtli, Anastasia Lucas, Eeshani Mondal, Dmitry Ustalov, Saiph Savage

ACM Conference on Computer-Supported Cooperative Work, CSCW 2021, Workshop, The Global Labors of AI and Data Intensive Systems, Virtual

Reputation Agent: Prompting Fair Reviews in Gig Markets

Carlos Toxtli, Angela Richmond, Saiph Savage

The Web Conference, WWW 2020 (A.R.19%), Taipei, Taiwan

Becoming the Super Turker: Following Transparency Criteria for Higher Wages

Saiph Savage, Chun Wei Chiang, Susumu Saito, Carlos Toxtli, and Jeffrey Bigham

The Web Conference, WWW 2020 (A.R.19%), Taipei, Taiwan

Understanding Chatbot-mediated Task Management

Carlos Toxtli, Justin Cranshaw, Andres Monroy-Hernandez

CHI: ACM Conference on Human Factors in Computing Systems, paper 2018 (A.R. 23.8%), Canada.

Meta-Gig: Empowering anyone to create crowd marketplaces

Carlos Toxtli, Saiph Savage

Advances in Human-Computer Interaction. 2020 Nov 30(1):11-9.

Enabling Expert Critique at Scale with Chatbots and Micro Guidance

Carlos Toxtli, Saiph Savage

Advances in Computer-Human Interactions, 2020 (A.R. 28%), Valencia, Spain

ExperTwin: An Alter Ego in Cyberspace forKnowledge Workers

C. Toxtli, M. Maurier, C. Flores-Saviaga, S. Singh, T. Bankole, M. Cantley, A. Entrekin, A. Ribot, S. Reddy, R. Reddy

IEEE Smart Data 2018, Halifax, Canada

Enabling Expert Critique with Chatbots and Micro Guidance

Carlos Toxtli, Joel Chan, Walter Lasecki, Saiph Savage

CI, ACM Collective Intelligence Conference Series , 2018, Switzerland

LuzDeploy: A Collective Action System for Installing Navigation Infrastructure for Blind People

Cole Gleason, Dragan Ahmetovic, Carlos Toxtli, Saiph Savage, Jeffrey P. Bigham, Chieko Asakawa

W4A (Web For All), paper 2017, Australia

Botsourcer: Crowdsourcing Volunteers for a Political Cause using Online Bots

Carlos Toxtli, Claudia Flores-Saviaga, Saiph Savage

The 66th Annual Conference of the International Communication Association, 2016, Japan.

BotViz: Data Visualizations for Collaborations With Bots and Volunteers

Carlos Toxtli, Claudia Flores-Saviaga, Flor Aguilar, Alejandra Monroy, William Dai, Juan Pablo Flores, Nedda Amini, Jeerel Herrejon, Shloka Desai, Norma Elva Chavez, Saiph Savage

CSCW: ACM Conference on Computer-Supported Cooperative Work, posters 2016.

Visualizing Targeted Online Audiences

Saiph Savage, Angus Forbes, Carlos Toxtli, Grant McKenzie, Shloka Desai, Tobias Hollerer

COOP: Conference on the Design of Cooperative Systems 2014: Springer. France.

Daemo: A Self- Governed Crowd Marketplace

Stanford Crowd Research Collective, Saiph Savage, Carlos Toxtli, Michael Bernstein.

UIST: ACM Symposium on User Interface Software and Technology, posters 2015.

A Social Crowd-Controlled Orchestra

Saiph Savage, Norma Elva Chavez, Carlos Toxtli, Salvador Medina, David Alvarez, Tobias Hollerer.

CSCW: ACM Conference on Computer-Supported Cooperative Work, posters, 2013.

Nintendo Wiimote for Arm and Wrist Therapy in Stroke Survivors with Upper Extremity Hemipariesis

Ron S. Leder, Gil Azcarate, Rodrigo Savage, Saiph Savage, L. Enrique Sucar, David Reinkensmeyer, Carlos Toxtli, Emilio Roth, Ariel Molina.

IEEE Virtual Rehabilitation 2008. Canada.

Micro-Apprenticing: Guiding Volunteers with Online Expert Strangers

Carlos Toxtli, Claudia Flores-Saviaga, Joel Chan, Walter S. Lasecki, Andres Monroy-Hernandez, Saiph Savage,

UIST: ACM Symposium on User Interface Software and Technology 2017.

Understanding the Crowd Markets that Workers and Requesters Imagine

Carlos Toxtli, Juan Pablo Castillo, Alberto Campos, Benjamin V. Hanraha, Kotaro Hara, Chris Callison-Burch, Jeffrey Bigham, Kristy Milland, Abigail Adams, Saiph Savage

CI, ACM Collective Intelligence Conference Series, Poster, 2019, Pittsburgh

MultiAffect: Reproducible Research Framework for Multimodal Video Classification and Regression Tasks

Carlos Toxtli, Salvador Medina, Saiph Savage

OMGBook2019: Neural and Machine Learning for Emotion and Empathy Recognition

Migrating from Classical Machine Learning to Quantum Machine Learning: an overview and case study on Drug Discovery

Yash Patel, Carlos Toxtli

School of AI, Research Fellowship 2019

AutomEditor: Video blooper recognition and localization for automatic monologue video editing

Carlos Toxtli, Chun-Wei Chiang, Saiph Savage

CiuData: Designing Smart Cities for Conversations between Governments and Citizens

Carlos Toxtli, Saiph Savage

Campus Party, Zapopan, Mexico, Technical report

Botivist: Calling Volunteers to Action using Online Bots

Claudia Flores-Saviaga, Carlos Toxtli, Saiph Savage

UIST: ACM Symposium on User Interface Software and Technology 2016.

Learnteer: Guided Volunteering for Quality Workand Professional Development

Carlos Toxtli, Claudia Flores-Saviaga, Andres Monroy, Walter Lasecki, Saiph Savage.

UIST: ACM Symposium on User Interface Software and Technology 2016.

Social Media, Civic Engagement, and the Slacktivism Hypothesis: Lessons From Mexico’s “El Bronco”

Philip N. Howard, Saiph Savage, Claudia Flores Saviaga, Carlos Toxtli, Andres Monroy-Hemandez

Journal of International Affairs, Columbia, SIPA

The Crowd Markets Workers and Requesters Imagine

Carlos Toxtli, Juan Pablo Castillo, Alberto Campos, Benjamin V. Hanraha, Kotaro Hara, Chris Callison-Burch, Jeffrey Bigham, Kristy Milland, Abigail Adams, Saiph Savage

Experimental Study of User Interactions with Social Media Spam

Thomas Kyankoa, Katerina Goseva-Popstojanovaa, Carlos Toxtli, Saiph Savage